FAQ

How do I turn Range Dial on/off?
Push the knob or turn it to wake up Range Dial. You'll know it's on when you see the red light. Range Dial will go to sleep on its own when no...
Tue, Jan 30, 2018 at 8:12 PM
When I turn to the presets on my Range Dial, they don't light up as expected.
When you turn the knob to a preset, it's better to make quick, sharp turns. If the presets seem out of alignment, turn the dial all the way to the righ...
Tue, Jan 30, 2018 at 8:15 PM
Does Range work with Android?
The wired Range does not work with Android.  Range Dial, our Bluetooth model doesn't yet have official Android support, but you can get a beta vers...
Fri, May 8, 2020 at 6:13 PM
My Range (wired) isn't working! Help?
If you have an iPhone using the Lightning-headphone adapter Unfortunately, the wired Range isn't supported, but results with Apple's Lightning to...
Thu, Sep 13, 2018 at 5:15 PM
I think my Range may be reading inaccurately. How do I check?
You can check for accuracy easily at two points.  In boiling water: The temperature should be about 212°F (100ºC).  In ice water: Fill a cup with ha...
Tue, Jan 30, 2018 at 8:22 PM
I think my Range Dial may be reading inaccurately. How do I check?
You can check for accuracy easily in boiling water. The temperature should be about 212°F (100ºC).
Tue, Jan 30, 2018 at 8:23 PM
The batteries are loose and pop out. How can I fix this?
This was a problem with some of the first Range Dials. But the fix is easy: Remove the battery cover and the batteries, and gently bend the battery terminal...
Tue, Jan 30, 2018 at 8:26 PM
I melted/wore out a probe — what do I do?
These things happen. Luckily, you can get a replacement from our online store. (Use code IT-HAPPENS to get a discount.)
Tue, Jan 30, 2018 at 8:28 PM
Why do temperatures below 51ºF (10ºC) appear way too low?
There's a known bug where temperatures below 51ºF (10ºC) appear way too low, quickly going negative. Once the temperature warms up, the Range Dial prob...
Thu, Feb 1, 2018 at 10:41 PM
My Range Dial (wireless) isn't working! Help?
You can wake up your Range Dial by pressing down on the knob. If you don't see a light, even when you turn the knob, try removing the batteries for 10 ...
Tue, Jan 30, 2018 at 8:33 PM